Hire Scale ("we", "us", "our") provides an AI-powered interview and candidate screening platform for employers. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.
This policy covers two groups of people, and our role differs for each:
Platform users — hiring managers, recruiters and administrators who hold an account with us. For their data we act as the data controller.
Candidates — people who are invited to an interview or screened by an employer using Hire Scale. For their data we act as a data processor on behalf of the employer, who decides why and how the data is used.
If you are a candidate and want your data corrected or deleted, please contact the employer who invited you first. We will assist them in honouring your request.
2. Information We Collect
Account information
Your name, work email address and role (manager or administrator).
Your company name, logo and contact email.
A securely hashed version of your password. We never store passwords in plain text.
Candidate information
Name, email address, phone number and the position applied for, as entered by the employer.
Resume content uploaded for screening, including the text extracted from it.
Interview invitations and their status.
Interview data
Audio. During a live interview your microphone audio is streamed in real time to our AI interview model so that it can understand and respond to your answers.
Transcript and evaluation. The questions asked, your answers, topic-wise scores, strengths, weaknesses and the overall hiring recommendation generated by the AI.
Interview metadata such as language, duration, and start and completion times.
Proctoring data
Interviews may be proctored to preserve the integrity of the assessment. Where proctoring is enabled we collect:
Camera video. Your webcam feed is analysed inside your own browser to detect whether a face is present, whether more than one person is visible, and whether you have looked away. The live video stream itself is not recorded or uploaded.
Violation screenshots. When a possible integrity issue is detected, a single still image from your camera may be captured and stored so that the employer can review the event.
Activity events. Switching browser tabs, leaving fullscreen, losing window focus and similar events, along with the time at which they occurred.
Demo requests
If you submit the demo form on our website, we collect your name, email address, phone number, company name and your message so that we can contact you.
Billing information
We record your interview credit balance and transaction history. Payments are processed by our payment provider — we do not receive or store your full card number, CVV or bank credentials.
Technical information
Our servers keep standard logs including IP address, browser type, pages requested and timestamps. These are used for security, debugging and abuse prevention.
3. How We Use Your Information
To create and secure accounts, and to authenticate you when you sign in.
To conduct AI interviews, generate transcripts, and produce evaluation reports for the employer.
To screen resumes against a role and produce a match score.
To detect and report possible integrity violations during an interview.
To manage interview credits, process payments and issue refunds for expired interviews.
To respond to demo requests and support enquiries.
To monitor, maintain, troubleshoot and improve the reliability and security of the platform.
To comply with legal obligations and to enforce our terms.
We do not sell personal information, and we do not use interview or candidate data for advertising.
4. Automated Processing and AI
Interviews and resume screening are carried out by artificial intelligence. The AI generates a score, a summary and a recommendation. These outputs are decision-support material: the employer, not Hire Scale, makes the hiring decision.
AI evaluations can be incomplete or mistaken. If you are a candidate and believe an evaluation about you is inaccurate, you may ask the employer to review it and to have a person reconsider the outcome.
5. Who We Share Data With
We share personal information only as described below.
The employer. Candidate profiles, transcripts, scores, reports and proctoring events are visible to the hiring company that invited the candidate.
AI providers. Interview audio is sent to Sarvam AI for speech recognition and to generate the interviewer's voice. The text of the interview conversation is sent through OpenRouter to a large language model (by default Google Gemini) to generate the interviewer's responses. Resume text and evaluation prompts are sent to AI models to generate assessments.
Cloud storage. Proctoring screenshots are stored with Amazon Web Services (S3).
Payment provider. Billing details needed to take payment are handled by Razorpay under their own privacy policy.
Automation and hosting providers. Services that run our resume screening workflow, host our application and database, and deliver notifications.
Legal and safety. Where we are required to do so by law, or where disclosure is necessary to investigate fraud, abuse or a security incident.
Business transfer. If Hire Scale is involved in a merger, acquisition or sale of assets, data may transfer as part of that transaction.
Our service providers are bound to use the data only to provide their service to us.
6. Cookies and Local Storage
We use your browser local storage to keep you signed in by holding an authentication token. This is strictly necessary for the platform to function — clearing it will sign you out.
We do not use advertising cookies or third-party tracking pixels.
7. Data Retention
Account data is retained for as long as the account is active.
Candidate profiles, interview transcripts, reports and proctoring records are retained for as long as the employer keeps them, or until the employer asks us to delete them.
Demo requests are retained until the enquiry is closed, and for a reasonable period afterwards for our records.
Billing and transaction records are retained for as long as tax and accounting law requires.
Server logs are retained for a limited period for security and diagnostics.
When data is deleted it is removed from our active systems; residual copies may persist in backups for a short period before being overwritten.
8. Security
We protect data with measures including encrypted connections (HTTPS), hashed passwords, signed authentication tokens, role-based access control, and strict separation of data between companies so that one employer can never see another employer candidate records.
No system is perfectly secure. If you believe your account has been compromised, contact us immediately at privacy@hirescale.com.
9. Your Rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you.
Correct information that is inaccurate or incomplete.
Request deletion of your information.
Object to, or ask us to restrict, certain processing.
Receive a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
Platform users can exercise these rights by contacting us directly. Candidates should contact the employer who invited them, since that employer controls the data; we will support the employer in responding.
10. Camera and Microphone Consent
An AI interview requires access to your microphone, and to your camera where proctoring is enabled. Your browser will ask for permission before either is used, and you can decline — though declining means the interview cannot proceed. You may end an interview at any time by closing the session.
11. Children
Hire Scale is a business hiring tool and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact us and we will delete it.
12. International Transfers
We and our service providers operate in several countries, so your information may be processed outside the country where you live. Where required, we rely on appropriate safeguards for those transfers.
13. Changes to This Policy
We may update this policy from time to time. The revision date at the top of this page will always show when it last changed. Material changes will be communicated to account holders.
14. Contact Us
Questions about this policy, or about how your data is handled, can be sent to: